Frequently Asked Questions | Freedom Primary Care

Question 1

What is Direct Primary Care?

Accepted Answer

Direct Primary Care, or DPC, is an alternative payment model centered on an ongoing patient-provider relationship and a straightforward monthly membership fee. Freedom Primary Care continues to offer DPC alongside other care and payment options.

Question 2

What are the benefits of DPC?

Accepted Answer

The model is designed to support greater access, longer visits—often 30 to 60 minutes—convenient appointment options, direct communication, transparent pricing, personalized care, and a stronger provider-patient relationship.

Question 3

How do I request an appointment?

Accepted Answer

Use the online booking link, call or text 860-245-1791, or email contact@freedomprimarycare.com.

Question 4

How do I change an appointment?

Accepted Answer

Call 860-245-1791. The practice asks for 24 hours’ notice whenever possible.

Question 5

How do virtual visits work?

Accepted Answer

You will need a smartphone or computer with a camera and your patient portal login. No separate app download is required. Choose a private, well-lit place with minimal distractions.

Question 6

When will I receive lab or X-ray results?

Accepted Answer

The current patient guidance states that results are shared within 24 hours after the office receives them.

Question 7

How do prescription refills work?

Accepted Answer

Call 860-245-1791. Current patient guidance states that refills are typically completed within 24 hours.

Question 8

What laboratories can I use?

Accepted Answer

Freedom Primary Care is registered with Quest and Labcorp. Patients may choose another lab and may use insurance or available cash-pricing options.

Question 9

Do you provide gynecological care?

Accepted Answer

Yes. Services include well-woman exams, birth control counseling and prescribing, and STI screening, testing, and treatment.

Question 10

Can I choose my pharmacy?

Accepted Answer

Yes. Patients may use the pharmacy that works best for them.

Question 11

Do you offer remote patient monitoring?

Accepted Answer

Yes. When appropriate, patients purchase the needed equipment and the practice can monitor readings remotely.

Question 12

What is a nurse practitioner?

Accepted Answer

A nurse practitioner is a licensed advanced practice clinician who evaluates, diagnoses, treats, manages health conditions, and focuses on disease prevention.

Question 13

How much does membership cost?

Accepted Answer

The current published rate is $75 per month for an individual or first family member and $35 per month for each additional family member. There is no enrollment fee.

Question 14

What is included with membership?

Accepted Answer

Membership includes primary care access and, when clinically indicated, blood glucose testing, urine pregnancy testing, rapid strep testing, urinalysis, suture or staple removal, and ear irrigation for cerumen removal.

Question 15

Can I cancel membership?

Accepted Answer

Yes. Current membership guidance states that you may cancel at any time and that the final month is prorated.

Question 16

Can I use insurance instead of joining the membership?

Accepted Answer

Yes. Freedom Primary Care offers insurance-based primary care as well as Direct Primary Care membership. Membership is not the only way to become a patient. Contact the office to confirm your specific insurance plan and discuss the care option you prefer.

Question 17

Can I keep my insurance if I choose DPC?

Accepted Answer

Yes. Direct Primary Care membership is a separate payment model for primary care, not comprehensive health insurance. Many members keep insurance for hospital care, specialists, emergencies, and services outside the membership. Do not assume your insurer will pay the membership fee; confirm any benefits with your plan before enrolling.

Question 18

How do I confirm whether my insurance plan is accepted?

Accepted Answer

Call 860-245-1791 with the exact insurer and plan name shown on your card. Ask the office to confirm network participation, then check your benefits, copays, deductible, and service coverage with your insurer. Participation and benefits can vary by plan and may change.

Question 19

Which insurers do you accept?

Accepted Answer

The practice’s accepted insurer list includes Aetna; Anthem / Blue Cross Blue Shield; Cigna; Humana; Medicaid (Husky in Connecticut); Medicare; TRICARE; UnitedHealthcare. Acceptance may vary by specific plan, product, and network. Contact the office and your insurer to confirm participation and benefits before your visit.

Question 20

Do you accept insurance?

Accepted Answer

Yes. Insurance-based primary care is available alongside Direct Primary Care membership. Contact the office to confirm participation in your exact plan and network, and check your benefits and expected costs with your insurer before your visit.

Question 21

Can I become a patient if I do not have insurance?

Accepted Answer

Yes. Direct Primary Care membership provides an option for uninsured patients and others who prefer a straightforward monthly model.

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